目录

前言------------------------------------------- ------------------------------------------------------------III

ISO前言-------------------------------------------------------------------------------------------------IV

引言--------------------------------------------------------------------------------------------------------V

0.1 总则---------------------------------------------------------------------------------------------------V

0.2 过程方法---------------------------------------------------------------------------------------------V

0.3 与GB/T19004的关系-----------------------------------------------------------------------------VI

0.4 与其它管理体系标准兼容性----------------------------------------------------------------------VI

1   范围-----------------------------------------------------------------------------------------------------1

1.1 总则-----------------------------------------------------------------------------------------------------1

1.2 应用-----------------------------------------------------------------------------------------------------1

2  范性引用文件------------------------------------------------------------------------------------------1

3 术语和定义-----------------------------------------------------------------------------------------------1

4 质量管理体系--------------------------------------------------------------------------------------------1

4.1 总要求---------------------------------------------------------------------------------------------------1

4.2 文件要求------------------------------------------------------------------------------------------------2

5 管理职责--------------------------------------------------------------------------------------------------3

5.1 管理承诺------------------------------------------------------------------------------------------------3

5.2 以顾客为关注焦点------------------------------------------------------------------------------------3

5.3 质量方针------------------------------------------------------------------------------------------------3

5.4 策划------------------------------------------------------------------------------------------------------4

5.5 职责、权限与沟通------------------------------------------------------------------------------------4

5.6 管理评审------------------------------------------------------------------------------------------------4

6 资源管理--------------------------------------------------------------------------------------------------5

6.1 资源提供-----------------------------------------------------------------------------------------------5

6.2 人力资源-----------------------------------------------------------------------------------------------5

6.3 基础设施-----------------------------------------------------------------------------------------------5

6.4 工作环境------------------------------------------------------------------------------------------------5

7 产品实现-------------------------------------------------------------------------------------------------5

7.1 产品实现的策划-------------------------------------------------------------------------------------5

7.2 与顾客有关的过程-----------------------------------------------------------------------------------6

7.3 设计和开发--------------------------------------------------------------------------------------------7

7.4 采购-----------------------------------------------------------------------------------------------------8

7.5 产品和服务提供--------------------------------------------------------------------------------------8

7.6 监视和测量设备的控制----------------------------------------------------------------------------9

8 测量、分析和改进------------------------------------------------------------------------------------10

8.1 总则----------------------------------------------------------------------------------------------------10

8.2 监视和测量-------------------------------------------------------------------------------------------10

8.3 不合格品控制----------------------------------------------------------------------------------------11

8.4 数据分析----------------------------------------------------------------------------------------------11

8.5 改进----------------------------------------------------------------------------------------------------11

附录A（数据性附录） GB/T19001-2008与GB/T24001-2004之间的对照-----------------13

附录B（数据性附录）GB/T19001-2000GB/T19001-2008之间的变化-----------------------18

参考文献---------------------------------------------------------------------------------------------------26